A. PREAMBLE
The Objective of the Ministry's Service Charter is to indicate the type of services that we offer including service delivery targets, quality and timeliness, as well as to stipulate our clients' rights and obligations when seeking for services from the Ministry.

B. VISION

The Vision of the ministry is to be a leading agent for a globally competitive Co-operative sector.

C. MISSION
The Ministry’s Mission is to provide a commercially-oriented Co-operative Sector through an enabling policy and legal framework for sustainable socio-economic development in Kenya.

D. MANDATE
The mandate of the Ministry is as follows: -

• Co-operative Policy Formulation and Implementation
• Co-operative Legislation and Registration
• Provision of Cooperatives Extension Services
• Co-operative Education and Training
• Co-operative Financing Policy
• Co-operative Savings, Credit and Banking Services Policy
• Co-operative Governance
• Co-operative Tribunal
• New Kenya Cooperative Creameries (New KCC)
• Co-operative College
• Co-operative Marketing, including value addition processing
• Promotion of Co-operative Ventures