Ministry of Cooperative Development & Marketing

Extension Services PDF Print E-mail


 

Mr. Philip Gichuki


Head of Extension Services

 

 

VISION
To have an informed, trained and well managed Co-operative Movement.

MISSION
To regulate and facilitate the growth and development of an economically viable Co-operative Movement

PREAMBLE
Co-operative Extension Department Responsibilities entail:-

  1. Offering advisory services to the Co-operative Movement on development of accounting, entrepreneurship, ICT and Management.
  2. Empowering members to understand and apply the Co-operative Societies Act and Co-operative Development Policies;
  3. Identification of opportunities for co-operatives to participate in the industrialization process, acquisition of required capital and value addition;
  4. Facilitation of dialogue between stakeholders on how to create a sustainable co-operative structure;
  5. Ascertaining compliance with provisions of the co-operative societies Act;
  6. Sensitizing the public on the advantages of the co-operative system and;
  7. Disseminating relevant information on the development of co-operatives.
OUR VALUES
Extension Services Department officers belief in maintaining integrity, being fair and cooperative in discharging their duties through selfless and motivation to inculcate result oriented management.

COMMITMENTS
  1. We in Extension Services department are committed to serve you expeditiously with integrity, courtesy and fairly without fear or favour.
  2. We undertake to:-
  1. Attend to you within 20 minutes of your visit;
  2. Respond to your correspondences within 7 days of receipt of your letter;
  3. Respond to written request for information within 7 days;
  4. Respond to telephone requests for information within the same day of request and;
  5. Treat your matter with the urgency and accord it the confidence and the importance it deserves.
CLIENTS RIGHTS
Co-operators and the public will have a right to inquire on matters pertaining to the co-operative movement. We undertake to respond to each inquiry.

COMPLAINTS
Co-operators and the public are entitled to bring complaints to the Commissioner for Cooperative Development against societies’ management committees or officers of the Ministry of Cooperative Development and the Commissioner undertakes to investigate the matter, take necessary corrective measures and give a feedback within 7 days.

ADVISORY ROLE
Extension Services Department undertakes to visit every society at least once in 3 months to offer advice for the facilitation of Co-operative growth and development.

EDUCATION TO CO-OPERATIVE MEMBERS
The Extension Services Department undertakes to carry out member education, information and training to each society at least once a year.

INSPECTIONS
The Extension Services Department undertakes to carry out inspections to every co-operative society, at least once a year, to ensure prudent management of Co-operative Societies.

COMMUNICATION
We are firm believers in effective communication as this is critical for prompt delivery of service. We commit ourselves to communicate with the co-operative sector through circulars, publications and journals on a quarterly basis.

CLIENTS OBLIGATIONS
  1. For any complaint in writing, you should ensure that the letter is dated signed and bears the correct address,
  2. It is your obligation to provide accurate information on the subject of your complaint,
  3. You should cooperate with officers from the Extension Services Department and accord them respect at all times,
  4. You should produce documents relating to the subject in question, and
  5. You should not offer a bribe or any kind of inducement to compromise officers from the Extension Services Department.
REDRESS
Where you are not satisfied with the services offered by an officer at the division please report to the District Co-operative Officer. Should you be dissatisfied with the services of the District Co-operative Officer, you may report the matter to the Provincial Co-operative Officer for advice. However, if the services of the Provincial Co-operative Officer are insufficient, please contact the Commissioner for Co-operative Development. You may further appeal to the Permanent Secretary and the Minister in order to seek redress.

You can also, contact our field officers at all Provincial and District Headquarters in Kenya. It is our duty to serve you. We promise to offer you the best services. Please assist us to serve you better.