Mr. Philip Gichuki
Extension Services Department officers belief in maintaining integrity, being fair and cooperative in discharging their duties through selfless and motivation to inculcate result oriented management.
Co-operators and the public will have a right to inquire on matters pertaining to the co-operative movement. We undertake to respond to each inquiry.
Co-operators and the public are entitled to bring complaints to the Commissioner for Cooperative Development against societies’ management committees or officers of the Ministry of Cooperative Development and the Commissioner undertakes to investigate the matter, take necessary corrective measures and give a feedback within 7 days.
Extension Services Department undertakes to visit every society at least once in 3 months to offer advice for the facilitation of Co-operative growth and development.
EDUCATION TO CO-OPERATIVE MEMBERS
The Extension Services Department undertakes to carry out member education, information and training to each society at least once a year.
The Extension Services Department undertakes to carry out inspections to every co-operative society, at least once a year, to ensure prudent management of Co-operative Societies.
We are firm believers in effective communication as this is critical for prompt delivery of service. We commit ourselves to communicate with the co-operative sector through circulars, publications and journals on a quarterly basis.
Where you are not satisfied with the services offered by an officer at the division please report to the District Co-operative Officer. Should you be dissatisfied with the services of the District Co-operative Officer, you may report the matter to the Provincial Co-operative Officer for advice. However, if the services of the Provincial Co-operative Officer are insufficient, please contact the Commissioner for Co-operative Development. You may further appeal to the Permanent Secretary and the Minister in order to seek redress.
You can also, contact our field officers at all Provincial and District Headquarters in Kenya. It is our duty to serve you. We promise to offer you the best services. Please assist us to serve you better.